Refund Procedure Involving Online Payment Made Via National Pharmaceutical Regulatory Agency QUEST3+ System

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1. Please provide the following documents:

  1.1. An official letter (company letterhead) stating the refund request comprising following details:

  1. Date and time of the payment transaction  
  2. Total amount to be refunded (RM)
  3. Bank name and account number of the claiming company
  4. Payment voucher number for the product(s) involved
  5. Product(s) name / process(es) involved
  6. Name of the person in charge along with the respective email and contact number

   1.2. Original receipt (two receipts if double payment)

   1.3. Official receipt must be certified true copy by Commissioner of Oaths.

   1.4. Payment Voucher g.: 18xxxxxx (two payment vouchers if double payment)

   1.5. A copy of the company’s bank account statement (only company account will be accepted)


2. Please send in complete documents either by hand at Kaunter Hasil NPRA or by postal service to the following address:


Pusat Pentadbiran

Bahagian Regulatori Farmasi Negara

Lot 36, Jalan Universiti (Jalan Profesor Diraja Ungku Aziz),



(u.p: Seksyen Kewangan, Akaun dan Hasil)


 3. For further enquiries, please contact Unit Hasil NPRA at 03-7801 8406 / 8412 / 8413 or via email at This email address is being protected from spambots. You need JavaScript enabled to view it.

National Pharmaceutical Regulatory Agency (NPRA)

Lot 36, Jalan Universiti (Jalan Prof Diraja Ungku Aziz), 46200 Petaling Jaya, Selangor, Malaysia.

  • Phone: +603-7883 5400



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