The Obligations of the National Pharmaceutical Regulatory Agency

Exclusively targeted for clients who deal with NPRA

1. Facilities for Clients

• Every client of the agency shall receive the appropriate service.
• Every client who requires immediate attention shall be served immediately.

2. Standard of Service

• Every client shall be treated with courtesy, understanding, respect and sincerity.
• Every client shall be given the best possible professional service.

3. Information Service

• Every client shall be given explanation and advice on the services provided.

4. Product Registration

• To ensure the safety, efficacy and quality of all registered pharmaceutical products and the safety of registered cosmetic products.
• All applications shall be evaluated with fairness and impartiality in accordance with the relevant regulations.
• All documents forwarded by clients shall be kept in a secure and controlled manner.

5. Quality Control

• All laboratory tests shall be carried out fairly and impartially in accordance with the relevant regulations and procedures.

6. Enforcement and Compliance

• Every enforcement action on any offence under the law shall be carried out fairly and impartially without influence from whatever vested interest and prejudice.
• Ever ready to cooperate with other enforcement agencies in matters related to drug enforcement.

Clients' Obligation

To enable this charter to be implemented effectively, clients are obliged to fulfill the following:

• Comply with the requirements of the relevant legislation and regulations.
• Use the facilities provided responsibly.