NPRA Financial Year End Closure 2019

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To all our valued QUEST 3+ users,


All online payment transactions which includes payment method using Credit Card (CC), Personal Account (B2C) and Corporate Account (B2B) via the QUEST3+ system will be closed during this period:

23 December 2019 @ 4.30 p.m - 6 January 2020 @ 8.30 a.m 


Users are advised to plan all submissions through the QUEST3+ system accordingly and carefully to AVOID any problems during this period.

All other functions and modules in the QUEST 3+ system eg; Product Registration, Product Evaluation, Variation, and etc. will not be affected by this closure as long as it does not involve or is not at the payment stage.

Manual payments will NOT be accepted during this period of closure.


For Manual Payments, NPRA Finance Counter will be closed during this period:

30 December 2019  - 6 January 2020 (Office Hours)




National Pharmaceutical Regulatory Agency (NPRA)
Lot 36, Jalan Universiti (Jalan Profesor Diraja Ungku Aziz), 46200 Petaling Jaya, Selangor, Malaysia.
  • Email:
  • Phone: +603-7883 5400
  • Fax: +603-7956 2924, +603-7956 7075


The Government of Malaysia and the National Pharmaceutical Regulatory Agency are not responsible for any loss or damage caused by the usage of any information obtained from this website.

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  • Last Modified: Friday 15 October 2021, 15:58:04.
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